Many businesses are embracing new technologies to improve their workflows and productivity. But despite the many technological advancements, one system remains costly and outdated: the traditional business phone system.
Luckily, modern cloud systems are a much more cost-effective solution. They also save internal resources typically dedicated to handling hardware updates and maintenance.
No Upfront Costs
As a virtual solution, cloud business phone systems negate the need for hardware maintenance, management, and advanced administration typically required of on-premise PBX systems. As such, they can save businesses significant upfront costs and ongoing operational expenses.
With a cloud-based PBX system, business owners can quickly add lines as their teams expand and scale efficiently. This contrasts with expanding traditional business phone systems, which may require significant upfront investment and lead times. These are great ideas for getting started. Most top VoIP providers also offer enhanced SMS features, which can further reduce operating costs. In addition, most cloud-based VoIP providers have flexible pricing models, including monthly usage fees or flat monthly rates. These pricing models enable businesses to cut costs further and avoid unexpected maintenance fees.
No Equipment Needed
With cloud communications, there is no hardware to install on-site. Instead, the software is hosted remotely on a service provider’s servers. IT departments can quickly set up new users without purchasing and deploying additional hardware. Regarding maintenance, the responsibility is also shifted to the service provider. They are responsible for maintaining the platform and rolling out updates to all customers with a single button click.
Most cloud PBX systems are built to include advanced calling features that improve team collaboration and customer communication. With auto-attendants, voicemail transcription, chat, and even faxing all integrated into a unified communications platform, businesses can operate more efficiently from any location with a simple internet connection.
Cloud PBX solutions make your business more resilient against hard costs like power outages and disasters because they are housed in remote data centers. Calls will be automatically routed to your team members’ cell phones in an emergency.
No Maintenance Fees
When it comes to business phone systems, the best options are flexible. Businesses that plan on hiring new employees or opening a new location can quickly scale their business communications with the help of a cloud phone provider. You can add or remove licenses with a simple call to your vendor.
Hosted off-site and centrally managed by your service provider, cloud phone systems eliminate the need for expensive hardware or in-house IT support staff. This allows your IT department to focus on other, more critical issues and helps ensure that your unified communication platform is always up-to-date.
Many cloud-based business phone systems also offer a variety of features that improve productivity and customer service.
Regarding scalability, cloud phone systems offer businesses more flexibility than traditional options. If a business needs more lines during peak call times, adding them is as simple as contacting your provider to ask for them. And if you need to remove a line for someone on vacation or a limited marketing campaign, it can be done in seconds.
Cloud business phone systems also eliminate the risk of outages by storing data in remote servers. That means that even if a server fails, the system will have redundancies so that calls continue to be routed appropriately.
A cloud phone system can be an excellent option for any business looking to improve the customer experience. With affordable cost structures, scalability, and advanced features like round-robin routing, it’s no wonder that more and more savvy companies are shifting to virtual hosted PBX solutions.